Exchanges and Returns

Our product exchange policy aims to provide customers with complete security regarding products purchased in our store.

All our products have a warranty against manufacturing defects.

We also exchange products that arrived different from what the customer ordered.

If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make an exchange:

 Contact us, informing your CPF, order number, the product to be returned, and the defect. 

As soon as we receive the email, we will send your request to our quality department for verification. Authorization from this department will be necessary for a possible exchange to be made. After the analysis is carried out, we will contact you with the outcome and whether an exchange will be necessary.

The deadline for requesting an exchange for this reason is 90 days after receiving the product.

Please note, we will not carry out exchanges or refunds after this period.


  1. Your complaint will be analyzed within a maximum of 7 business days and, once the problem is confirmed, we will contact you via email and you can choose one of the following alternatives:


  • Receive a refund of the amount paid.

  • Receive a new product identical to the one ordered.

  • Receive a product of similar value.

  • Receive a coupon with the value of the product to use in future purchases.


According to the CDC (Consumer Defense Code), the request for cancellation of virtual purchases must be made within 7 business/calendar days after the receipt date.

For credit card refunds, our financial department has a maximum period of 7 business days to process with the credit card operator, and the maximum period for the balance to return to your credit card is up to 120 days, according to the card operators and depends on your invoice closing date.

If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis and can only be made to an account with the same CPF used on our website.

In the case of products returned without prior communication, outside the deadline, with absence or discrepancy of items, without the tag or invoice, they will be resent to customers. 

The same applies to exchanges disapproved after product analysis by our quality department. They will be resent to customers via Sedex a cobrar (cash on delivery) and the shipping cost for this reshipment must be paid by the customer.

Attention: AHMShop is not responsible for shipping costs for returns followed by refunds, chargebacks, or exchanges for other products; this expense is the customer's responsibility.